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Here are the answers to some of commonly asked questions. If you have a question that is not answered here then please feel free to contact us

What are your store opening hours?
Do you ship overseas?
How much will I be charged for delivery?
How will my order be delivered?
When will I receive my order?
How long does furniture take to be delivered?
Can I track the progress of my order?
Can I collect my order from your store?
I live locally to your store - do you offer FREE delivery?
What if I can not remember my password?
What do you do with my personal information?
What if I am not satisfied?

What are your store opening hours?
Our store is open Monday to Saturday from 8:30am to 5:30pm

Our online store is of course open 24/7
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Do you ship overseas?
No. We currently only deliver to mainland UK. If you have a special request then it is always worth asking, you can contact us from our contact page.
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How much will I be charged for delivery?

Your delivery charge is calculated on the total weight of your order.
Here is our current weight table:

Total weight of order	Shipping cost
Up to 0g	£0.00
Up to 50g	£0.90
Up to 100g	£0.35
Up to 500g	£1.50
Up to 1kg	£3.65
Up to 1.5kg	£4.99
Up to 2.5kg	£7.50
Up to 5kg	£10.00
Anything else	£25.00

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How will my order be delivered?
Your order will be delivered via Royal Mail.
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When will I receive my order?
We aim to despatch your goods within 48 hours of receiving your order for items that are in stock. During busy periods this may take longer, however we will advise you via our order tracking system of extensive delays.
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How long does furniture take to be delivered?
We endeavor to deliver all furniture within 3-5 workings days. Some deliveries will take longer due to stock shortages and busy periods. Please allow for this when you place your order.
All deliveries are made via our carrier. They will contact you to arrange a suitable delivery time slot. Please examine the external appearance of your delivery carefully before the carrier leaves. If there are any noticeable marks or damage to the goods please write "DAMAGED ON DELIVERY" on the delivery note which you must sign. This will enable us to rectify any problems swiftly.
We reserve the right to replace damaged parts on a like for like basis wherever practical.
If you have a special delivery request, please contact us before you place your order.
Deliveries to the Isle of Wight will incur a small carriage charge.
We have made many successful deliveries to Jersey. Please contact us first with your requirements.
Please note: October, November & December are very busy periods. Delivery is currently taking 3-5 working days.
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Can I track the progress of my order?
Yes you can.
Once you have placed your order you can track it's progress through our system by logging into your account. To log into your account click on the 'my account' link at the top of any page on this website. You will also find a link on the email that is sent to you once you have placed an order.
Your log in information will comprise of the email address you supplied when placing your first order together with the password you chose.
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Can I collect my order from your store?
Yes you can.
All you need to do is place the words "Store Collection" as the delivery address when placing your order and we will contact you to arrange a suitable time for the collection of your order.
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I live locally to your store - do you offer FREE delivery?
Yes, we offer a FREE delivery service locally to our Monmouthshire store, click here and enter your postcode to see if we deliver FREE to your area.
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What if I can't remember my password?
We can automatically send you your login password if you know the email address that we have on file for you.
You can click here now to enter your email address.
If you do not know your email address then please contact us on 01291 420219.
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What do you do with my personal information?
We use your information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers (if you have opted in), update our records and maintain your accounts with us, We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website.
We DO NOT pass or sell your information on to third parties. If you subscribe to our products and services update via email, you can unsubscribe from this service at anytime by sending us a message via our contact page or by calling us on 01291 420219 or 420198
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What if I'm not satisfied?
First of all please contact us, we will do all we can to help.
Please see our returns policy for information on retuning goods.
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